Last updated on 15 April 2026.

1. Yaspa’s commitment to digital inclusion

Yaspa Ltd is committed to ensuring digital accessibility for as many people as possible across the markets in which we operate. We are continually reviewing users’ experience of our products and services, in line with the relevant accessibility standards. In accordance with the European Accessibility Act (EEA) and the UK Equality Act 2010, we aim to ensure our payment services are perceivable, operable, understandable, and robust.

2. Compliance status

The Web Content Accessibility Guidelines (WCAG) 2.1 defines requirements for designers and developers to improve accessibility for people with disabilities.

Yaspa is partially conformant with WCAG 2.1 Level AA standards. Partially conformant means that some parts of our content do not yet fully conform to the accessibility standard (see Section 5: ‘Non-accessible content’).

Technical specifications

Accessibility of Yaspa relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML5 & CSS3: For structural integrity and visual layout.
• WAI-ARIA: To provide necessary semantics for screen readers during the payment flow.
• JavaScript: To manage secure, real-time banking API interactions.

3. Detailed accessibility features

We have implemented the following technical measures to ensure a high level of accessibility across our products and services, which include 1) our website at yaspa.com (the Website); 2) our instant payment and account verification interfaces (the Services); and 3) our merchant dashboard (the Dashboard).

• Keyboard operability: All interactive elements, including bank selection lists and ‘Confirm’ buttons, are reachable and operable via the Tab, Enter, and Space keys.
• Screen reader optimisation: We use ARIA live regions (aria-live=”polite”) to announce status changes, such as ‘Redirecting to your bank’ or ‘Payment successful’, without requiring a page refresh.
• Visual adjustments: Contrast: Text and UI components maintain a minimum contrast ratio of 4.5:1.
• Text resizing: Users can zoom up to 400% using browser settings without content ‘clashing’ or requiring horizontal scrolling (reflow).
• Identification of input purpose: All form fields (e.g., for manual payment references) use standard HTML attributes so that browsers can correctly auto-fill information, reducing cognitive load.
• No flashing content: Our interface contains no elements that flash more than three times per second, preventing seizure triggers.

4. Evaluation method

Yaspa assesses the accessibility of its products and services using the following methods:

The Yaspa Website

• We assess the accessibility of the Yaspa Website through a combination of automated testing tools and manual reviews. This includes testing against Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, keyboard navigation checks, screen reader compatibility testing, and periodic internal audits conducted by our development and design teams.

The Yaspa Services

• We evaluate the accessibility of Yaspa Services during the product development lifecycle. This includes embedding accessibility considerations into design and engineering processes, conducting manual testing of user journeys, and using automated tools to identify and resolve accessibility issues in line with WCAG 2.1 Level AA standards.

The Yaspa Dashboard

• We assess the accessibility of the Yaspa Dashboard through ongoing internal testing, including usability reviews, keyboard navigation checks, and screen reader testing. Accessibility is incorporated into feature development and updates, supported by automated testing tools and periodic reviews to ensure continued alignment with WCAG 2.1 Level AA standards.
  

5. Non-accessible content & limitations

Despite our best efforts, some areas do not yet meet full standards. We are actively working on these:

The Yaspa Website

• Some areas of the website may not fully meet accessibility standards. This may include occasional issues with colour contrast, inconsistent heading structures, or limited compatibility with certain screen readers and assistive technologies. 
• We are actively working to address these issues as part of our ongoing website improvements. This includes reviewing and updating design components, improving semantic HTML structure, and enhancing compatibility with assistive technologies to better align with WCAG 2.1 Level AA standards.
  
  

The Yaspa Services

• Bank authorisation screens: Our service involves redirecting users to their own banking environment. Once you leave the Yaspa domain, the accessibility of the login and authorisation screens is the responsibility of your specific bank.
  
  

Our action: We participate in open banking working groups to advocate for universal accessibility standards across the banking ecosystem.

6. Feedback & contact Information

We welcome your feedback on the accessibility of Yaspa. Please let us know if you encounter accessibility barriers:

• E-mail: customer-support@yaspa.com
• Address: Yaspa Ltd, 3-4/F, Shoreditch Works, 2-20 Scrutton Street, London, EC2A 4RJ

We aim to respond to accessibility feedback within 3 business days.

7. Formal enforcement procedure

If you are not happy with how we respond to your feedback, you can contact the relevant national authority:

• UK: The Equality Advisory and Support Service (EASS).
• EU: Each Member State has a designated monitoring body under the EAA (full list here).